Tuesday, 16 March 2021

The industry's most satisfied customers

Well, well ...

Which industry are we talking about? Anything exciting?

Press release - Linkoping, March 12, 2021 - International medical imaging IT and cybersecurity company Sectra has received a top ranking in customer satisfaction surveys in the category of diagnostic imaging systems for radiology in the US, Canada and Europe as well as in the category of digital pathology. As a result of having the market's most satisfied customers for many years, demand for the company's offerings is high and order bookings increased 79% compared with the year-earlier period. The third quarter of the preceding fiscal year was extremely strong and the results for this year did not quite reach the same level. The results were hampered by limited delivery opportunities in certain areas of the operations due to The Thing and by a stronger SEK. Based on unadjusted exchange rates, sales for the nine-month period were on par with the year-earlier period. With tight restrictions still in place in several countries, the heightened risk of delivery delays is expected to continue in the coming quarter. However, Sectra is relatively well equipped to manage The Thing based on a strong financial position, positive cash flows and a significant share of recurring revenue.

Oh, okay.

'Is this all you've got, boss?' Christ! They're talking about their financial position and shit, Voice. This is a finance blog. What more do you want?! 'Well ... haven't you got any PR emails about hedge funds opening?' Er ... obviously not, idiot! 'What about Detlef? Where is he?' Jesus! It's not Detlef's time yet. End of the month, probably. 'Oh.' Yeah. 'What about those Coutts?' Ha! Don't talk to me about those Coutts. I don't even know what happened to them.

Anyway ...

Torbjorn? Come on, son!

Comments from Torbjorn Kronander, President and CEO of Sectra AB, "Satisfied customers are the ultimate proof that our employees and solutions deliver substantial value, which helps to improve the efficiency and quality of healthcare and increase cybersecurity in society. Customer value that in turn creates value for our employees and shareholders. Although the products we offer are highly appreciated, customer satisfaction largely comes down to our employees and how we work together within the company and in consultation with our customers. The foundation for our success in this regard lies in our corporate culture. How we listen to customers to ensure we understand and deliver solutions to their problems, and an entrepreneurial spirit that drives us to achieve innovations that increase customer value."

All right. Fair enough.

"Our earnings and sales did not quite reach the levels reported in the comparative quarter. Given that the third quarter of 2019/2020 was a record-breaking quarter and that we are now burdened by The Thing and a stronger SEK, we are nevertheless pleased with our results."

Okay, okay.

"Even if The Thing results in a temporary decline in demand in some markets and areas, people will still fall ill and society will still need cybersecurity. With long-term initiatives, investments in existing customer offerings and innovation, we create value for our customers. That way, we help make society healthier and safer."

Oh, uh ... yeah, all right. 'People are going to fall ill, boss, and Torbjorn is going to make them better.' Yeah. Whatever.

ENDS

...

Anything else?

Listen! I've been thinking ... to stay focused on your goals and vision 24/7, the outer reality of the world needs to match the inner reality of your head. And I don't have that.

I mean, think of the Krishna guy. 'What Krishna guy?!' The founder. 'Oh yeah.' He was in temples and surrounded by devotees chanting all over the shop. There were paintings of Krishna on the walls, and those temple deities. That was the outer reality, you dig? 'Yeah.'

The same thing with Prince. He had his Paisley Park headquarters. He had staff. He had purple stuff everywhere.

So, until I can make the outer world match my inner world, I'm just going to have to try to stay disciplined between certain hours each day. 5.30am to 8.30pm. Fifteen hours a day. 'That will be difficult, Mikey.' It will take a massive effort, man. But I can relax the rest of the time.

Laters.