What?!
Press Release
STAR 2024 Accreditations
Okay.
STAR, the industry award scheme designed to combat delays in electronic transfer times, has published the 2024 accreditations. The initiative awarded 37 brands with accreditations - an increase of 16% from last year.
Well, what do you want me to do about it?!
'They want you to write about it, boss.'
I am writing about it - !!!
These people ...
Transfer delays are all too common in this sector, causing frustration amongst customers, cost and effort, and potential loss of reputational damage for firms. The STAR initiative was created to recognise and award firms that are trying to improve transfer times - these are the firms that have signed up to STAR and are submitting Management Information (MI), fostering industry transparency, and demonstrating that they have taken steps to address process issues.
Uh. Is this important? Really?
Come on, Julie, make some sense, please.
Julie Gawthorpe, Operations Director at Wealthtime, says:
"I'm in heaven when you smile."
Thank you. That's made my day.
'Kooks -'
Julie Gawthorpe, Operations Director at Wealthtime, says:
"STAR is doing my head in."
'Boss, leave it!!!'
Julie Gawthorpe, Operations Director at Wealthtime, says:
"STAR is doing important work to drive good practice and transparency across the industry. The two accreditations we've gained are a great reflection of the significant investment in service we've already made across the group. They will spur us on to continue to focus on and invest in service, of which timely transfers are a key part."
Andy, make some sense, please, please.
Andrew Marker, STAR Chair, comments:
"I am proud of how far the STAR initiative has come in the years of accrediting firms. This year, it has seen a significant increase in organisations being accredited, which is reflective of the FCA's Consumer Duty rules and organisations recognising that improving transfers is key to not only fulfilling these rules, but also driving their own success. We commend the firms that have taken proactive steps to participate in STAR. It signifies their willingness to be transparent, their dedication to improving transfer times and ultimately, enhance the customer experience."
All right.
Never mind.
ENDS
ENDS
ENDS
...
Anything else?
I don't know. You tell me.
Oh yeah?
Well, I don't know.
Yeah? That's interesting.
I imagine -
'Who are you talking to, boss?'
I'm listening, Voice.
'Who are you listening to, FFS?'
The readers.
'Oh, you've cracked now, haven't you?'
Shut up.
ENDS
ENDS
ENDS
